Privacy Policy

Effective Date: May 14, 2026

This Privacy Policy explains how Share Kilo (“Share Kilo,” “Platform,” “Company,” “we,” “our,” or “us”) collects, uses, stores, processes, transfers, and protects personal information when users access or use the Platform.

This Privacy Policy applies to:

the Share Kilo website,
user accounts,
booking systems,
messaging systems,
payment-related workflows,
verification systems,
customer support communications,
all related Platform services.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. About Share Kilo

Share Kilo operates a peer-to-peer marketplace that connects:

Travelers offering available luggage space, and
Senders seeking parcel transportation services.

The Platform operates internationally and may process personal data across multiple jurisdictions.

Because Share Kilo facilitates user-to-user interactions involving international travel and shipment coordination, certain identity, communication, and transaction-related information must be processed for operational, safety, compliance, fraud prevention, and dispute-handling purposes.

2. Scope of This Privacy Policy

This Privacy Policy applies to all users, including:

Travelers,
Senders,
visitors browsing the Platform,
users communicating through Platform messaging systems,
users interacting with support or dispute systems.

This Privacy Policy does not apply to:

third-party websites,
payment processor platforms,
airline services,
customs agencies,
external services linked from the Platform.

Users should review the privacy policies of third-party providers separately.

3. Information We Collect

Share Kilo may collect personal information directly from users, automatically through Platform activity, or through third-party integrations.

The categories of information collected may include:

3.1 Account Information

When users register, we may collect:

full name,
email address,
phone number,
password credentials,
country of residence,
profile photo,
user biography,
preferred language.

3.2 Verification Information

For trust and safety purposes, we may collect:

government-issued identification,
passport images,
selfies,
identity verification records,
verification approval status,
verification timestamps.

Verification records may be manually reviewed by administrators.

3.3 Booking and Shipment Information

We may collect:

trip origin and destination,
travel dates,
available luggage capacity,
parcel descriptions,
declared parcel value,
parcel dimensions and weight,
booking requests,
booking statuses,
delivery confirmation records.

3.4 Communications and Messaging Data

Where users communicate through Platform messaging systems, we may collect:

message content,
timestamps,
communication metadata,
booking-related conversations,
moderation flags.

Messages may be reviewed where reasonably necessary for:

dispute handling,
fraud prevention,
safety investigations,
legal compliance.

3.5 Payment-Related Information

Share Kilo may collect limited payment-related information, including:

payment status,
transaction reference IDs,
booking payment records,
refund records,
payout references.

Sensitive payment information, such as complete card numbers, is typically processed directly by third-party payment providers and not stored by Share Kilo.

3.6 Technical and Device Information

We may automatically collect:

IP address,
browser type,
operating system,
device identifiers,
login timestamps,
session activity,
location-related metadata,
cookies and analytics information.

This information helps improve:

security,
fraud detection,
system reliability,
user experience.

3.7 Uploaded Content and Evidence

Users may upload:

parcel photos,
delivery confirmation images,
handoff evidence,
profile pictures,
written reviews,
dispute evidence.

Uploaded materials may be stored and reviewed where necessary for operational or legal purposes.

4. How We Use Personal Information

Share Kilo may use collected information to:

create and manage user accounts,
facilitate bookings,
enable user communication,
verify identity,
process payments,
monitor suspicious activity,
detect fraud,
enforce Platform policies,
improve Platform functionality,
provide customer support,
manage disputes,
maintain legal records,
comply with legal obligations,
protect users and third parties.

We may also use information for:

analytics,
security monitoring,
service improvement,
administrative reporting.

5. Legal Bases for Processing Under GDPR

Where the General Data Protection Regulation (“GDPR”) applies, Share Kilo processes personal data under one or more legal bases including:

5.1 Contractual Necessity

Processing necessary to:

create accounts,
facilitate bookings,
enable Platform functionality,
process user requests,
manage transactions.

5.2 Legitimate Interests

Processing necessary for:

fraud prevention,
account security,
dispute handling,
service improvement,
abuse prevention,
moderation,
analytics,
Platform integrity.

5.3 Legal Compliance

Processing required to:

comply with legal obligations,
respond to lawful requests,
maintain records,
cooperate with authorities.

5.4 User Consent

Certain processing activities may occur based on user consent including:

cookie consent,
marketing communications,
optional profile features.

Users may withdraw consent where legally applicable.

6. International Data Transfers

Because Share Kilo operates globally, personal data may be processed or stored in countries outside a user’s country of residence.

Data may be transferred to:

hosting providers,
cloud infrastructure providers,
customer support systems,
analytics services,
payment providers,
moderation systems.

International transfers may involve jurisdictions with different privacy protections.

Where required by law, Share Kilo will take reasonable measures intended to protect transferred data, including:

contractual safeguards,
technical protections,
access restrictions,
secure storage practices.

Users acknowledge that international services inherently involve cross-border data transfers.

7. Identity Verification and Compliance Records

To reduce fraud and improve Platform trust, Share Kilo may maintain records relating to:

ID verification,
profile approval,
verification history,
account review outcomes,
dispute records,
declaration records,
login activity.

Verification materials may be retained for:

legal compliance,
fraud prevention,
audit purposes,
dispute resolution,
law enforcement cooperation where legally required.

Users acknowledge that verification does not guarantee the conduct or reliability of any user.

8. Parcel Declarations and Legal Evidence

The Platform may collect and store legally binding parcel declaration records.

Such records may include:

declaration content,
timestamps,
IP addresses,
booking identifiers,
account identifiers,
delivery confirmations.

Users acknowledge that declaration records may be used:

during disputes,
in fraud investigations,
in legal proceedings,
in regulatory or law enforcement matters.

False declarations may result in:

account suspension,
account termination,
reporting to authorities.

9. Cookies and Tracking Technologies

Share Kilo may use:

cookies,
analytics tools,
session identifiers,
tracking pixels,
performance monitoring technologies.

These technologies may help:

maintain login sessions,
improve security,
analyze traffic,
remember user preferences,
improve functionality.

Users may manage cookie preferences through browser settings or cookie consent tools where available.

Additional information appears in the Cookie Policy.

10. Sharing of Information

Share Kilo may share information:

between matched users for booking purposes,
with payment processors,
with hosting providers,
with technical service providers,
with fraud prevention services,
with legal or regulatory authorities where required.

We may disclose information where reasonably necessary to:

comply with law,
investigate fraud,
enforce Terms,
protect users,
respond to legal claims,
protect Platform rights or safety.

Share Kilo does not sell personal information to third parties for unrelated commercial purposes.

11. User-to-User Information Sharing

Certain information may be visible to other users including:

profile name,
profile image,
ratings and reviews,
verification status,
trip listings,
public profile information.

When bookings occur, users may also share:

messaging content,
pickup coordination details,
delivery arrangements.

Users should exercise caution when voluntarily sharing personal information.

12. Payment Processor Data Handling

Payments may be processed by third-party providers including Stripe or PayPal.

Payment providers may independently collect:

billing information,
financial account information,
payment verification data,
anti-fraud records.

Share Kilo does not control third-party payment processor privacy practices.

Users should review the privacy policies of those providers separately.

13. Data Retention

Share Kilo may retain personal data for as long as reasonably necessary to:

provide services,
maintain Platform functionality,
resolve disputes,
comply with laws,
prevent fraud,
enforce agreements.

Retention periods may vary depending on:

account status,
transaction history,
dispute activity,
legal obligations,
security needs.

Certain records may remain retained after account closure including:

transaction logs,
dispute records,
declaration records,
fraud prevention data,
legal compliance records.

14. User Rights Under GDPR and Similar Laws

Where applicable law grants such rights, users may request:

access to personal data,
correction of inaccurate data,
deletion of certain data,
restriction of processing,
objection to certain processing activities,
portability of eligible data.

Certain rights may be limited where processing remains necessary for:

legal compliance,
fraud prevention,
dispute handling,
security investigations,
contractual obligations.

Users may submit requests using the contact details listed below.

15. Account Deletion Requests

Users may request account deactivation or deletion.

However, certain information may continue to be retained where reasonably necessary for:

legal obligations,
fraud prevention,
dispute evidence,
transaction records,
regulatory compliance,
audit purposes.

Public reviews associated with completed transactions may remain visible where legally permitted.

16. Security Measures

Share Kilo implements reasonable technical and organizational measures intended to protect information against:

unauthorized access,
misuse,
disclosure,
loss,
alteration,
destruction.

Security measures may include:

encrypted connections,
access restrictions,
authentication controls,
audit logging,
monitoring systems.

However, no online platform or transmission method can guarantee absolute security.

Users acknowledge that internet-based systems inherently involve some level of risk.

17. Fraud Prevention and Safety Monitoring

Share Kilo may monitor Platform activity to:

detect suspicious behavior,
prevent fraud,
identify abuse,
investigate prohibited item activity,
protect users and the Platform.

Monitoring activities may include review of:

booking behavior,
login activity,
communication patterns,
dispute history,
verification inconsistencies.

Accounts suspected of unlawful or fraudulent conduct may be restricted or investigated.

18. Law Enforcement and Legal Requests

Share Kilo may disclose information where reasonably necessary to:

comply with legal obligations,
respond to subpoenas,
cooperate with authorities,
investigate unlawful conduct,
protect Platform safety,
enforce legal rights.

Disclosures may include:

account records,
IP logs,
communication records,
declaration records,
uploaded evidence,
verification information.

Where legally permitted, users may be notified of certain disclosure requests.

19. Children’s Privacy

The Platform is not intended for individuals under the age of eighteen (18).

Share Kilo does not knowingly collect personal information from minors.

If we become aware that information relating to a minor has been collected unlawfully, we may take steps to remove such information and restrict related accounts.

20. Third-Party Services and External Links

The Platform may contain links or integrations relating to third-party services including:

payment providers,
analytics providers,
external websites,
communication services.

Share Kilo is not responsible for the privacy practices or content of third-party services.

Users access such services at their own risk.

21. Automated Decision-Making

Certain Platform processes may involve automated systems used for:

fraud detection,
spam prevention,
security monitoring,
account risk analysis,
moderation assistance.

Significant moderation or enforcement decisions may still involve human review where reasonably appropriate.

22. Changes to This Privacy Policy

Share Kilo may update this Privacy Policy periodically.

Updated versions become effective upon publication unless otherwise required by law.

Users are encouraged to review this page regularly to remain informed regarding data handling practices.

Continued use of the Platform after updates constitutes acknowledgment of the revised Privacy Policy.

23. International Compliance Statement

Share Kilo aims to maintain privacy practices consistent with applicable international privacy frameworks where reasonably required, including:

GDPR principles,
international data handling requirements,
user access rights,
consent obligations,
data protection practices.

However, users acknowledge that privacy laws vary by jurisdiction and some Platform activities may involve cross-border processing requirements.

24. Contact Information

For privacy-related inquiries, requests, or concerns, users may contact:

Share Kilo

Website: www.sharekilo.com

Email: info@sharekilo.com

Last Updated: May 15, 2026

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